Full-Time

• Helpdesk Operation: Provide end-user support plus systems maintenance and administration as a key member of the IT helpdesk team. Ensure a responsive, effective and reliable service for all Anritsu EMEA offices, and remote workers. Contribute to regular achievement of the published target Service Level Agreement for helpdesk operation.
• Systems Availability: Ensure availability and day-to-day operation and technical support of the company’s computer systems, data networks (both LAN & WAN), telephone and fax systems. Maintain the computer room and other central IT resources in a well-organised fashion.
• System Configuration: Install and configure PC systems and software according to standard procedures.
• Fault Finding: Perform and/or assist detailed fault-finding on PC and network systems to maintain their overall proper operation.
• Standards & Documentation: Maintain documentary records in support of all key aspects of systems administration and helpdesk services.
• Hardware & Software Inventory: Maintain an inventory for all IT hardware and licensed software.
• Data Security: Operate appropriate security procedures to ensure the privacy and integrity of corporate data. Perform regular backup and secure storage of all key data, and protect against virus attacks.
• Supply of New Equipment: Configure and deliver new systems and applications to suit individual requirements and in accordance with corporate standards.
• Training: Provide end-user training on new and existing systems and services as required. Carry out phase-1 induction for new employees, including instruction on the use of core applications and services.
• Assist Networks Team: Provide assistance to 3rd level support if and when required.
• System Performance: Regularly monitor and report on the performance of essential servers, applications and networks.

• Practical experience of MS Windows systems administration for a commercial organisation.
• At least two years of end-user support experience in a networked PC environment for a commercial organisation.
• Demonstrable PC hardware and software problem-solving abilities.
• Familiarity with Windows XP and MS-Office applications.
• English speaking.

• A degree in Computer Science or relevant other discipline.
• Experience of working in an international organisation.
• Microsoft System Center Configuration Manager

• A pro-active and enthusiastic “team player”, capable of working on own initiative.
• Flexibility to work occasional unsociable hours (as may be necessary for essential maintenance tasks).
• Good Communication and interpersonal skills.
• Ability and tenacity for effective problem solving.
• Good attention to detail.
• Reliable and dependable work habits.

• Professional and friendly manner
• Tactful and diplomatic
• Sense of humour
• Willingness to travel to UK (infrequently)

EMEA