3CX, a global leader and major player in the telecommunications sector and the company behind the award winning 3CX Phone System for Windows, is seeking a successful Technical Support Engineer in Cyprus.

Due to strong continued growth, an opportunity has arisen for a Technical Support Engineer/ Trainer to join the 3CX team and play an important role in the company’s continuing expansion plans.

The successful candidate will possess:

• An excellent command of English both verbal and written communication skills; preferably English being your first language.


• Excellent public speaking and communication skills.


• The ability to present complex technical information in a clear, concise manner within a classroom environment, telephone or via ticketing system.


• Strong telecommunications and/or VoIP experience preferred.


• Strong organisational skills, given that the successful applicant will carry out worldwide and online training programs.


• Has a keen knowledge of networks and their infrastructure, router and firewall configuration experience as well as Windows Desktop and Server Operating Systems knowledge.


• Knowledge and passion for IT.


• Has the technical aptitude necessary to quickly come up to speed on VoIP, SIP and PBX technology topics.


• Can learn and absorb technical material quickly.


• Able to work flexible hours Monday to Friday.


• Time for travelling and spending time outside of Cyprus

Able to fulfil VISA requirements for the USA and Australia

Within the role, you will be tasked to:

• Solve customers’ problems


• Analyse issues and present IT related solutions


• Assist 3CX customers worldwide with product issues over the phone, email and via our forums


• Test new 3CX product releases within different network environments and VoIP telecoms equipment


• Presenting the 3CX Phone System to a live audience (Classroom or WebCasts)


• Documentation

To apply please send your CV to jobs<στο>3cx.com.