Our organisation

We are DLL. We specialize in asset-based financing programs for equipment manufacturers, dealers and distributors worldwide. Our diversified solutions include car leasing in the European market and consumer finance and factoring in our Dutch home market. We believe in long term relationships with our customers and care about the communities we operate in. It’s at the heart of our company culture. This made us into what we are today; a healthy, successful member of the Rabobank organization, doing business on a global scale.

Your function

We now have a challenging opening within our IT for a talented and dynamic

Production Support Analyst (Oracle CRM On Demand Global Admin) 

Responsible for maintaining the configuration of the Cloud based production instance.  This means Break/Fix Analysis,  fix development and implementation to ensure the production environment is configured as defined..

Designing and implementing new functionality and features provided through Oracle releases as well as report designing is part of your responsibility.

You are responsible for …

• Analyzing production incidents passed on to the Production Support team via the Service desk or Operations teams.  Determine if an incident is a production issue or requires a small change/project solution.
• Developing and testing incident fixes to production. 
• Supporting the transition of developed  and tested solutions to the production.
• Ensure the fullfillment of the business needs and the continuity of IT service delivery SLA’s with incoming solutions.
• Contact for Oracle within DLL for operational issues related to the CRM On Demand instances. 

Your profile

You have…

• Bachelors Degree or equivalent.
• 5 years relevant experience in a professional working environment.
• Excellent knowledge of ICT processes like ITIL, ASL, BiSL
• Excellent knowledge of IT applications and utilities
• Must have 2+ years experience supporting Oracle CRM On Demand.
• Must have both functional and technical knowledge and capabilities.
• Good customer Service skills.
• Great verbal and written communication skills in both Dutch as English.

You are… 

• A team player.
• Able to work in a multi-functional and –cultural environment.
• Customer Focused.
• Quality driven and results oriented.
• Ready to go above and beyond to deliver results.
• Able to work in a very fast-paced open environment.

Additional information

De Lage Landen is all about people. We are an open minded organization with a professionally challenging yet informal working environment, where you can reach your full potential. We believe your talent can add great value to our skills. In return we offer you the opportunity to build an international career within our leading global finance company. We support you every step of the way. Make use of our solid training programs or learn on a daily basis from sharing knowledge with over 5.000 enthusiastic colleagues

Interested?

Please apply with your resume and an extensive cover letter. 

An E-assessment can be part of the selection process.

For more information regarding this vacancy, please contact Sonja Brouwer, Recruiter, via +31 (0)40-233 9718.

We advise you to apply online via our website, applications via email will not be reviewed.

Apply now