Requisition ID: 43641
Work Area: Consulting and Professional Services
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Recruiter Name: Beatriz Garrido

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVE OF JOB

• The Ariba’s Principal Consultant is charged with customer focused delivery and Ariba solution expertise. The Principal Consultant is responsible for delivering sound, high quality deliverables on time and within budget.


• The Principal is also expected to actively deliver while maneuvering around organizational, strategic and operational issues, impacting the operational profitability of the implementation practice.


• The Principal is focused on the rapid transformation of client organizations into world-class users of collaborative business commerce solutions, through innovative, high-quality, global Spend Management and Network Solutions that create sustainable bottom-line results.


• As a member of the Software Implementation Team, the Field Principal Consultant serves as Ariba Solutions expert or architect on application functionality and technical requirements.


• The Principal brings exceptional procurement and business commerce process expertise to the table while delivering sound engagements.


• He/or she is responsible for effectively applying the Ariba deployment process to meet customer needs within the realm and scope of the Statement of Work (SOW).


• Core to these skill sets is emotional intelligence, great customer management skills and experience, a commercial customer orientation, as well as the ability to manage, mentor and motivate people into delivering world-class service on a consistent basis.


• Principal Consultants can work on all aspects of the implementation process including participation in the sales process in developing scope of work and requirements gathering, managing the client relationship, project management, and coordinating technical resources

EXPECTATIONS AND TASKS OF JOB

• Customer Focus
  
  
  
  
  • Utilizing knowledge of customer’s business and industry to assess findings and shape solutions.
  
  
  • Influencing the opinions and decisions of clients using understanding of client’s organizational processes.
  
  
  • Deepening relationships with key customers, understanding their personality types and personal interests and uses this knowledge to enhance influence with customers.
  
  
  • Displaying proactive communication (i.e., face-to-face meetings and phone calls are more frequent than emails).
  
  
  • Speaking to a variety of customers from different departments, at different levels, and in large or small groups (e.g., client project manager, technical team).
  
  
  • Speaking to and managing opportunities and accounts across all dimensions of spend management (e.g., processes, systems, spend, structure, measures and incentives, people and culture).
  
  
  • Knowing customer problems and anticipates their needs.
  
  
  • Dedicated to delivering exceptional results.
  
  
  • Recognizing the service needs associated with a client-focused business model.
  
  
  • Fostering long-term client relationships; well-developed emotional intelligence skillset.
  
  
  • Deciphering organizational politics, decision drivers, and key stakeholder.
  
  
  • Guiding customers in developing Ariba software implementation strategies which directly support their Spend Management Road-Map and increases spending through the Ariba Network.
  
  
  • Working with Director and Manager to establish customer satisfaction programs and other team performance measures.


• Ariba Solution Expertise
  
  
  
  • Utilizing appropriate resources to build solution, customer, and industry knowledge.
  
  
  • Communicating complex ideas succinctly and in an easy to understand manner.
  
  
  • Synthesizing learnings into a logical story using quantitative/qualitative data and/or sound reasoning.
  
  
  • Communicating to effectively resolve problems or issues.
  
  
  • Applying a broad knowledge of spend management applications/solutions.
  
  
  • Establishing credibility as a solutions expert with customers (e.g., positive customer feedback) and within Ariba (e.g., is asked many internal questions) and frequently shares this information within the Ariba organization (and with Ariba customers).
  
  
  • Quickly learning new Ariba solutions in order to present them credibly and confidently to clients and Ariba Consulting consultants.
  
  
  • Demonstrating thought leadership in areas of expertise.
  
  
  • Familiar with the full spectrum of Ariba’s related services, as well as associated differentiators between Ariba’s and the competition’s offerings.
  
  
  • Conversant with the features, functionality, and applicability of the Ariba ESM suite.
  
  
  • Articulates the benefits of a cohesive ESM strategy and the added value of Ariba’s solutions, both service and software offerings.
  
  
  • Identifying key issues that would drive adoption of ESM functionality;
  
  
  • Identifying key requirements associated with coordinating a successful project, as well as warning signs for those situations where additional effort may be required.


• Sales and Marketing
  
  
  
  • Participating in the sales process by sharing project management and software implementation expertise, preparing scope definitions, identifying and engaging in new opportunities, renewed business, and gaining references. Actively driving work stream design.
  
  
  • Engaging with clients at the upper management / executive level.
  
  
  • Serving as a trusted advisor to clients.
  
  
  • Identifying client issues and approaches for determining potential solutions.
  
  
  • Participating in development of go-to market strategies for services and solutions.


• Practice Development
  
  
  
  • Recognized for substantial experience and thought leadership within many areas of the Ariba solution arena.
  
  
  • Combines functional with industry-specific expertise for solution development and guidance.
  
  
  • Actively contributing to knowledge capital; responsible for managing a specific content area.
  
  
  • Coaching project resources in content, technique, approach, and tools on an as-needed basis.
  
  
  • Helping develop and lead trainings.


• People Development
  
  
  
  • Demonstrating a strong track record of cultivating high-performing Ariba team members.
  
  
  • Proactively mentoring junior functional resources through coordination of skillset development, areas of professional interest, and company needs.
  
  
  • Actively creating an environment for effective teamwork.
  
  
  • Providing honest and open feedback to both team members and management.
  
  
  • Working with Managers to achieve targeted group utilization and margins.


• Leadership
  
  
  
  • Managing customer expectations to optimize productivity and increase impact of solutions.
  
  
  • Ensuring clients are satisfied and recognize the value of Ariba’s work.
  
  
  • Identifying opportunities for expanding usage of Ariba solutions and obtaining customer advocacy.
  
  
  • Effectively managing difficult situations, whether they are client or team-related.
  
  
  • Facilitating work between the Software Implementation Team and Ariba internal teams including Product and Technical Support, Sales, Field Technology, Product Management, and Training.

WORK EXPERIENCE

Functional Experience

• Knowledge of  all features around the P2P application


• Participates in an application related community


• Minimum  seven years consulting experience in application


• Has experience with minimum of  minimum 6 full cycle implementations


• Deep understanding of industry specific business processes (if applicable)


• Has performed several business cases


• Has managed difficult client situations


• Understands the Business Process Library approach and is contributing to it


• Acts as a moderator in the KM environment


• Prefer ERP experience (Oracle/PeopleSoft/SAP) and/or Ariba solution experience

Managerial Experience

• Acted as a team leader in more than 2 projects


• Acts as a coach or mentor for colleagues

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Master’s degree or MBA preferred.


• A minimum of three (3) to five (5) years’ experience with “Big 5” consulting firm or comparable in systems implementation, process re-engineering or a related discipline.


• Broad knowledge of spend management strategies and/or procurement, sourcing, category management, vendor performance management.


• Demonstrated ability to successfully manage large scale projects is a plus.


• Excellent written, verbal, and presentation skills.


• Industry experience a plus.


• Exposure to multicultural scenarios / international work experience a plus.


• Strong analytical and organizational talent.


• Experience with Ariba solutions preferred.


• Demonstrated Project Management skills/experience or PMI preferred.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas<στο>sap.com, APJ: hrdirectapj<στο>sap.com, EMEA:careers<στο>sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

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