Position Summary: This position is responsible for managing all aspects of field service support, customer relationship management and providing statistical analysis to the customer. The successful candidate will provide complete services on HPLC and MS
Description
Position Summary: This position is responsible for managing all aspects of field service support, customer relationship management and providing statistical analysis to the customer. The successful candidate will provide complete services on HPLC and MS systems including installation, repairs, preventative maintenance, and instrument qualifications. The Service Engineer will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction. This is a field based position that covers the greater New England area. Key Responsibilities: Perform on-site installation, repair, maintenance, qualification, and validation of HPLC and MS.Analyze complex business problems to be solved with automated systems. Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Track service calls, manage parts inventories, and complete job tasks using a customer's management softwareReviews performance reports and documentation from customers and other field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. Minimum Requirements/Qualifications: BS degree in Life Sciences, Electronics or equivalent experience. 3 years Field Service or relevant industry experience. Travel locally on a daily basis, and up to 10% overnight.Ability to work overtime and/or outside regular business hours, and/or on-call work Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ poundsKnowledge of Chemistry or Biochemistry preferred Must have valid driver license Proven troubleshooting ability to diagnose and resolve problems on sophisticated electronic, mechanical, and optical instrumentation in a commercial scientific laboratory setting. Location:On-site at customer location in Cambridge, MA 60...
Nr of positions available : 1
Research Fields
Physics
Engineering
Career Stage
Early stage researcher or 0-4 yrs (Post graduate)
Experienced researcher or 4-10 yrs (Post-Doc)
More Experienced researcher or >10 yrs (Senior)
Research Profiles
Not defined
Comment/web site for additional job details
Cambridge, Massachusetts