Summary of the role

This is a new position in the Computing Department at ECMWF. The successful candidate will be part of the Servers and Desktops team.

The analyst will participate in designing, implementing, administering and troubleshooting solutions that aim to provide Copernicus users with the best desktop experience. He or she will contribute to the design and support of the various hardware, software, physical and virtual components that ultimately offer services to users.

Main duties and key responsibilities

With a primary focus on Copernicus users:

• Developing solutions for the next-generation desktop running Windows 7 or Linux, including virtualization technologies like VDI
• Providing support to all client supported software, including desktop operating systems (Windows and Linux), office productivity suites, Business Information systems, desktop virtualization technologies and desktop management and security tools
• Managing Windows services, applications and infrastructure under Microsoft Windows servers and desktops
• Evaluating new products, features and upgrades
• Troubleshooting and fixing problems with Windows and Linux-based systems
• Preparing images for roll-out of workstations, PCs and laptops
• Delivering excellent customer service
• Maintaining adequate communication and documentation
• Drafting internal guides and technical documents
• Supporting the team leader in defining strategies, planning activities and procuring services and infrastructure
• Regular participation in 24-hour on-call rota to resolve urgent operational problems, with requirement to be contactable at all times and prepared to be on-site, if necessary, within two hours, when on duty

For more information and to submit an application, please click the "Apply through website" button and select Vacancy Number VN15-32.

Personal attributes

• Excellent communication and interpersonal skills
• Strong interest in technology and IT troubleshooting with strong problem-solving attitude
• Ability to work with minimal supervision
• Ability to maintain effective communication and documentation with the rest of the team and user community
• Excellent customer service and team player skills
• Good organisational skills

Education

• A university degree, preferably in computer science or in a technical or scientific subject.

Experience

• Proven expertise at enterprise level in the management, design, development and deployment of integrated desktop solutions.
• Extensive experience with Microsoft and Linux operating systems, with a solid working knowledge of desktop computing environment.
• Proven experience and strong knowledge of centralised administration tools like directory services, configuration and administration services, file system sharing, and printing services.
• Working experience administering and troubleshooting VMware infrastructure and VDI technologies.
• Sound knowledge of Microsoft Office productivity tools. Knowledge and experience of document management systems would be an advantage.
• Considerable experience in desktop engineering, architecture and IT support.
• Strong troubleshooting skills with various COTS products.
• Strong demonstrated experience with laptop, desktop and printer hardware architectures as well as end-user device technologies, security and desktop deployment tools.

Language

• Candidates must be able to work effectively in English and interviews will be conducted in English.
• A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.

ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.

For details, see www.ecmwf.int/.

ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020. Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental and security applications.