Background / General description

Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data. Information technology is an integral part of the strategic initiatives for all the Core Business Functions at IFC. Corporate Information Technologies (CIT) Teams provides comprehensive IT support for IFC's Investment & Advisory Services, Financial Operations, Treasury & the Asset Management Company. A robust engagement model with business ensures prioritization of the business requirements & focus on delivery. The application landscape encompasses a wide variety of In-house, Customized COTS products (such as ACBS, Summit, etc.,) which meets the business needs of IFC departments. The Technical landscape is continuously updated & some of the core technologies include Oracle, Java, .Net, Alliance/SWIFT, Documentum, SharePoint, MS Exchange, C++, and many others. A plethora of IT Risk Management & Quality Assurance products are also used for an enhanced value of Service delivery. The Operational unit of the Corporate Information Technology (CIT) department is seeking a Senior IT Officer, Business Solutions with strong business analytical, technical and management skills to lead a team of staff, consultants and contractors to successfully develop, build and implement business solutions. The position requires a highly motivated and versatile candidate with strong Project Management skills, extensive technical knowledge on the latest tools and platforms to lead the team and the deliver effective business solutions. The incumbent will report to a project manager Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4 year term appointment.

Duties and Accountabilities

• Independent contributor IT professional, with expertise in a variety of tools, providing value to the business through effective process analysis and requirements development and documentation.
• Provides technical leadership in their area of specialization.
• Plays a leadership role in the feasibility analysis for new systems/applications, including understanding implications for the current and future architecture.
• Contributes to the development of long-term plans for applications and systems in the area(s) supported, factoring in an understanding of future directions of the business area as well as changes in the technology landscape.
• Serves as a technical lead and/or project manager.
• Monitors the operating efficiency of existing application systems and provides (or arranges for) proactive maintenance.
• Leads systems design, working within an established framework.
• Performs coding and/or configuration to meet documented needs, utilizing standard procedures and techniques.
• Tests own work and ensures effective test plans are developed and executed.
• Ensures compliance and execution of the defined SDLC framework.
• Oversees daily operational support for production systems including providing on-call support.
• Coordinates with clients and colleagues to resolve systems issues and advance development projects.
• Ensures user training and may develop materials to support user training on new or revised systems/applications.
• Maintains awareness of projects or changes to other systems that may affect their applications/systems, and ensures there is no degradation of service.
• Manages allocated resources (including financial, human resources and technology).
• Provides direction to staff and contractors in their area of expertise.
• Accountable for mentoring and developing technical staff in their domain.
• Responsible for managing performance of team members.
• Responsible for development and career management of team members.
• Participates in enterprise strategic planning as business and technology advisor in order to decide upon major capital investment and long-term budgetary expenditures.

PLUS

• Proposes plans and strategies that focus on ITS' long term objectives, taking an enterprise-wide focus.
• Serves as an authoritative expert and key resource in the organization for other senior professionals and ITS leadership to provide technical guidance.
• Plays a leadership role in the development of future technical talent across all of ITS.
• Works with Business users and technical teams to define the strategy to target different audiences in providing user centric solutions focused on improving IFC operational staff productivity
• Effectively manages a team of business analysts in delivering effective business solutions on time and budget.
• Prepares proposals and other required documentation for ITS Governance approval and Management reviews.
• Monitors budgets, costs and takes appropriate corrections as and when needed.
• Organize and facilitate requirements elicitation and review meetings with stakeholders of information systems being developed.
• Create and maintain requirements documentation for information systems being developed, including business analysis models, functional specs, use-case models, use cases (including special requirements), and supplementary specifications.
• Use software tools for maintaining repositories of requirements documentation.
• Plans and schedules work program deliverables including resources and timeline using the appropriate SDLC methodologies in an agile development environment.
• Manages daily challenges and communicates to management any risks or issues Works with other leads to successfully deliver an integrated work program
• Assess overall project requirements, business needs, pain points and areas of process improvement
• Conduct business process analysis meetings with business users and document in detail system processes in diagrammatic and textual format
• Perform data analysis Gain an understanding of existing systems' functionality, compare current/envisioned business processes to system functionality, and document gaps
• Engage System Analysts and system owners to identify and document systems specific requirements.
• Manage the quality assurance of work products, and the implementation of testing efforts.
• Coordinates feedback of test results Manage user acceptance testing, and staff training in assigned systems
• Obtain sign off to ensure all the participants are on the same page with regards to any issues
• Create implementation approach categorized in logical sections based on criticality and priority
• Manage the defined scope and present change requests to the users for approvals
• Assess dependencies, potential issues and risks Participate substantively in testing the functionality of systems being developed to determine whether requirements captured and approved are being met.
• Review IFC's policies, procedures and practices to determine specifications and requirements for any customization
• Act as a liaison between the business units, project manager, technology teams, vendors and support teams.
• Contributes to the development of project plans, identifies key milestones, and raises critical project issues such as resource needs and contingencies.
• Support post-implementation and transition to a business/technical sustained state (e.g., warranty period support).

Selection Criteria

Minimum Education/Experience: Master's degree with 8 years relevant experience or Bachelors Degree with a minimum of 10 years relevant experience.

Required Competencies

• Client Understanding and Advising - Advises the client and helps them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.
• Learning Orientation - Stays abreast of broad new trends and developments in the industry and. draws on learning to introduce others to emerging trends and new approaches to address current and future issues and opportunities.
• Broad Business Thinking - Maintains a deep understanding of key business issues and the broader VPU-wide ramifications of decisions to ensure consistency across the VPU and client's business. Engages business leaders in the identification of medium-term business solutions.
• Business Function Knowledge - Sets the direction for and steers medium-term enhancements of integrated standards and significant business performance drivers.
• Business Process Knowledge - Describes and documents critical cross-functional business process flows.
• Business Requirements Analysis - Reviews customer business requirements, recommending technological solutions that can be integrated and deployed in the environment.
• Project Management (ITS) - Able to define staff and manage multiple projects as part of a program.
• Systems Thinking - Plans improvements that take into account the critical, underlying and less apparent relationships between business, technology and systems platforms. Lead and Innovate - Develops innovative solutions with others.
• Deliver Results for Clients - Achieves results and identifies mission-driven solutions for the client.
• Collaborate Within Teams and Across Boundaries - Initiates collaboration across boundaries and broadly across WBG, and brings differing ideas into the forefront.
• Create, Apply and Share Knowledge - Creates, applies and shares knowledge from across and outside WBG to strengthen internal and/or external client solutions.
• Make Smart Decisions - Recommends and takes decisive action.
• Service Provider Assessment and Evaluation - Leads the evaluation and selection process for external service providers.
• Foundation Architecture Knowledge - Researches the design of new architectural components.
• Knowledge of Emerging Technology - Defines the processes and practices for evaluating new technologies and their potential value to the business.
• Strategic Relationship - Partners with business leaders to identify cross-functional opportunities that integrate organizational and technological strategies, meet externally benchmarked criteria and integrate the client's specific operational requirements as they relate to.
• System Development Life Cycle Knowledge (SDLC) - Coordinates required tasks for one or more phases of the SDLC.
• Database Knowledge - Provides expertise in the development of complex database projects.
• Strategic Technology Planning - Researches and benchmarks against best-practice architecture/technology needs for significant, integrated work processes.
• Vendor and Alliance Management - Works with vendor and/or alliance partners to identify strategic opportunities and define solutions to meet the needs of multiple stakeholders.
• Compliance with Standards - Maintains broad oversight of client requests and responses by staff.
• Strategic Information Management Planning - Recommends long-term best in class IM methods, technology, practice, and policy that will provide enhanced support across the enterprise.
• Analytical Thinking - Determines criteria for assessing issues and opportunities.
• Data Management Analysis and Information Delivery - Is a recognized innovator and expert in the area of Data Management and analysis across multiple processes, functions and businesses.
• Data Integration - Implements strategies for data integration of applications and systems.
• Risk Management - Assesses the probability associated with varying degrees of risk in complex situations that have wide ranging impact.
• Information Systems / Technologies / Product / Services Knowledge - Identifies means of integrating technical support requirements with enterprise processes and strategies.
• Technology Knowledge - Researches and applies best practice to ensure that the infrastructure is and remains effectively integrated for the longer-term needs of the enterprise.
• Information Management Services Governance - Formulates and implements information management services strategy in compliance with information management services related policies.
• Knowledge of Institutional and ITS Policies, Processes, procedures and Services - Possesses broad and in-depth knowledge of WBG organization, institutional and ITS policies processes services and procedures.

Other Selection Criteria:

• A strong understanding of Corporate Systems and in-depth experience in conducting business process analysis, mapping complex enterprise processes, activities, workflows and identifying gaps between current and future states.
• Ability to synthesize and document large volume of data Strong track record in project management and technical solution delivery
• Experience in managing large teams effectively
• Experience of working in a multicultural team and proven ability to build relationships with project partners
• Provide specialized advice to clients on technology solutions to business goals
• Experience in managing and monitoring budgets, costs and resource burnouts.
• Experience with software tools used in Requirements discipline and Software Testing discipline
• Experience and knowledge of IFC's processes and systems is desirable Understanding of business processes involved in Investment lending and processing
• Experience in business workflow design and management Good understanding of SharePoint, .Net technologies
• Proven skills in requirements elicitation, analysis, definition, and management, process modeling and diagramming, use case modeling and development.
• The candidate should be able to demonstrating artifacts they have produced.
• Experience in documenting business requirements, use cases, functional and non-functional requirements, traceability matrix, etc.
• Excellent communications and writing skills for functional and technical documents.
• Strong communication (spoken and written) skills, including the ability to advise and train users in the use of complex systems/applications and effectively prepare specifications and other written reports/documentation in a clear, concise style
• Experience with facilitation skills to lead requirements elicitation workshops planning and preparation, presentation, knowledge capture and follow-up.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders High degree of knowledge and experience in working with process quality improvement methodologies such as Sigma, Kaizen, Value stream mapping
• Experience in working with data and exposure to one or more business process modeling tools such as MS Visio
• Understanding of Software Development Life Cycle (SDLC) process specifically agile methodology
• Ability to structure and prioritize requirements to allow iterative implementation
• Excellent teamwork and interpersonal skills in operating collaboratively across organizational boundaries.
• Coordinate and develop partnerships with colleagues and clients
• Experience in collaborating with team consisting of contractors from multiple vendor partners
• Experience in working with the onsite-offshore model
• A good understanding of agile methodology for IT development.
• They should also thrive in a highly dynamic and collaborative work environment

The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.

Application information: http://www.ifc.org/wps/wcm/connect/Careers_Ext_Content/IFC_External_Corporate_Site/IFC%20Careers/Career%20Opportunities/CareerOpportunityPlaceHolder?JobReqNo=150438